Refund and Cancellation

At The Modern Ritual, we are committed to providing premium-quality wellness products. Every order is carefully inspected before dispatch. If you receive a damaged, incorrect, or defective product, we're here to help.

Returns

30-Day Return Policy

You may request a return within 30 days of receiving your order if any of the following applies:

Eligible Reasons for Return

  • Product received is damaged or broken.
  • Product packaging is tampered with.
  • Product is leaking or defective.
  • Wrong product delivered.
  • Expired product received.
  • Incomplete order or missing items.

Return Requests Will Not Be Accepted If

  • The product has been opened, used, or altered.
  • Original packaging, labels, or seals are missing.
  • Return request is made after 30 days of delivery.
  • Damage or missing product is reported after 4 days of delivery.
  • Return is requested due to personal taste or preference (such as flavour, texture, or aroma).
  • The product has been consumed partially or fully.
  • The issue is related to personal health reactions. We recommend consulting your healthcare professional before using any supplement.

How to Request a Return

If your return qualifies under our policy:

  1. Contact our support team within 30 days of delivery.
  2. Email your order number, issue details, and clear photos/videos of the product and packaging.
  3. Our team will review your request within 24–48 business hours.
  4. If approved, we will provide return or replacement instructions.

If reverse pickup is unavailable in your location, you may self-ship the product using a reliable courier service. Courier charges may be reimbursed after verification.

Replacement is subject to stock availability.

Refund Policy

Refunds Will Not Be Issued If

  • Returned products are damaged due to customer handling.
  • Incorrect shipping address was provided while placing the order.
  • Product has been opened or used.
  • Return does not meet our eligibility criteria.
  • Request is made beyond the permitted return period.

Refunds May Be Issued In The Following Cases

  • Ordered product is out of stock.
  • Delivery location is not serviceable.
  • Wrong or defective product is delivered.
  • Duplicate payment has been made for the same order.
  • Return request satisfies all conditions of this policy.

Cancellation Policy

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

To request cancellation, please contact our support team immediately with your order details.

Refund Timeline

  • Approved refunds are processed within 3–5 business days after successful verification.
  • Depending on your payment provider or bank, the amount may take an additional 5–7 business days to appear in your account.

Replacement Timeline

Approved replacement orders are generally dispatched within 3–5 business days, subject to product availability.

Return Shipping

  • If the return is due to our error (wrong, damaged, defective, or expired product), return shipping charges will be borne by us.
  • If reverse pickup is unavailable, customers may self-ship the parcel and courier charges will be reimbursed after approval.

Need Assistance?

If you have any questions regarding returns, refunds, or cancellations, please contact our customer support team.

Email: contactus@themodernritual.com

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)