Refund and Cancellation

Return, Replacement, Refund and Cancellation Policy

This policy applies to products purchased directly from themodernritual.com, operated by Twine & Taste Innovations Private Limited. Products purchased through Blinkit, Amazon, another marketplace or retail store must normally be handled through that seller’s return process, without affecting any rights available under applicable law.

Order cancellation

You may request cancellation before your order has been dispatched by contacting us at contactus@themodernritual.com or +91 9650706756.

Once an order has been dispatched, it cannot normally be cancelled. If delivery has not yet occurred, we may try to request a shipment recall, but this cannot be guaranteed.

Approved prepaid-order cancellations will be refunded to the original payment method. Refunds are normally initiated within 5–7 business days. Your bank or payment provider may require additional time to reflect the amount.

Returns for consumable products

For health, hygiene and product-integrity reasons, we do not accept returns solely because of a change of mind, taste preference, ordering the wrong product, or variation in individual results.

However, you may request a replacement or refund if:

  • The product was damaged, broken or leaking when delivered.
  • The safety seal or packaging was already tampered with upon delivery.
  • You received an incorrect product.
  • An item or quantity was missing from the shipment.
  • The product was expired when delivered.
  • The product has a verified manufacturing defect.
  • The product is spurious or materially different from what was ordered or advertised.
  • Delivery occurred materially later than the committed delivery schedule, except where the delay resulted from circumstances beyond reasonable control.

These restrictions do not limit rights that cannot legally be excluded.

Reporting an issue

Please contact us within 7 calendar days of delivery. Transit damage, leakage, tampering, missing items or incorrect products should preferably be reported within 48 hours, so that we can investigate the shipment promptly.

Please provide:

  • Order number
  • Customer name and registered contact details
  • Clear photographs of the outer package, shipping label and affected product
  • Batch number and expiry date
  • A brief description of the issue
  • An unboxing video, if available

An unboxing video helps us investigate but will not automatically be treated as the only acceptable evidence of a genuine defect or incorrect delivery.

Please retain the product, original packaging, invoice and shipping materials until we complete our review. Do not return a product without receiving return instructions from us.

Verification and resolution

We will acknowledge your complaint within 48 hours. We may verify the claim using photographs, video, batch information, delivery records, shipment weight and an inspection of the returned product.

For an approved claim, you may receive:

  • A replacement at no additional cost;
  • A refund to the original payment method; or
  • Another remedy agreed with you.

Where the problem was caused by us or our delivery partner, we will bear the approved return-shipping cost. If reverse pickup is unavailable, we may ask you to use a specified courier and reimburse reasonable documented charges.

Replacement remains subject to stock availability. If replacement stock is unavailable, an eligible refund will be provided.

Refund timeline

Approved refunds will normally be initiated within 5–7 business days after claim approval or receipt and inspection of the returned product, where a return is required.

Prepaid payments will be refunded to the original payment method. For Cash on Delivery orders, we may request verified bank-account or UPI details to process the refund. Payment providers may take additional time to credit the amount.

Products that are normally ineligible

A return or refund will normally not be approved when:

  • The request concerns change of mind, flavour preference or personal expectations.
  • The customer ordered the wrong product or provided an incorrect address.
  • The product was opened, used, altered or damaged after delivery, unless the reported defect could reasonably only be discovered after opening.
  • The batch number, label or packaging was removed or altered.
  • The request was made after the applicable reporting period without a reasonable explanation.
  • The product was not purchased directly from our website.

Individual responses to nutritional and wellness products may vary. Dissatisfaction with personal results does not by itself indicate a product defect. If you experience an unexpected reaction, stop using the product and seek appropriate medical advice. You may also contact us with the product and batch details for investigation.

Bundles, offers and complimentary products

Where a complete bundle is approved for return, all included products and complimentary items must be returned unless we instruct otherwise. If only one item is defective, the remedy may be limited to that item or its proportionate value.

Contact and grievance redressal

Customer Support
Email: contactus@themodernritual.com
Telephone: +91 9650706756